Requesting Data Deletion
Last updated 5 January 2025 12:00:00 GMT
At Pixall.ai, we value your privacy and provide a simple process for requesting the deletion of your data and account information. Below are the steps to initiate a data deletion request:
- Send an email to delete@pixall.ai.
- Include your account username in the email, or attach an image you believe may have been used in training without permission.
- Specify whether you would like your entire account deleted or only specific data related to the attached image(s).
What Happens After Your Request?
Once we receive your request:
- We will verify your identity to ensure your data security.
- Your request will be processed within 30 days of verification.
- You will receive a confirmation email once your data has been deleted.
Types of Data Deleted
When your data deletion request is processed, the following data will be deleted:
- Account information including username, email, and API keys.
- Image and video files uploaded to our services.
- Caption data and metadata associated with uploaded content.
Retention Policy: Certain data may be retained for legal or compliance purposes for a period not exceeding 90 days.
Contact Us
If you have any questions or need assistance with your request, please contact us at support@pixall.ai.